Refund policy

Our products are not eligible for Return/Exchange. 

We take great care to ensure every order is packed and shipped with the highest quality standards. But if you happen to receive a damaged, incorrect, or incomplete item, please don’t worry—just email us at infoaelafragrances@gmail.com within 24 hours of receiving your order, along with a clear photographs, and we’ll sort it out right away.

Refunds

In case you receive a damaged or defective product, please share an unboxing video to help us process your claim smoothly. We will notify you once we’ve received your refund request and inform you whether it has been approved. If approved, a refund will be issued to your original payment method, or a replacement will be sent within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at infoaelafragrances@gmail.com.